A journalism student has claimed that Apple chief executive Steve Jobs (pictured) told her to “leave Apple alone” in an email exchange after she sought comment for a project.
Long Island University senior Chelsea Kate Isaacs, 22, has complained that Apple’s public relations department was not responding to requests for comment about a project she was working on.
“I humbly ask why Apple is so wonderfully attentive to the needs of students … and yet, ironically, the Media Relations Department fails to answer any of my questions which are, as I have repeatedly told them, essential to my academic performance,” Ms Isaacs emailed to Jobs.
Jobs replied promptly to her email with this brief remark: “Our goals do not include helping you get a good grade. Sorry.”
But it did not end there. Isaacs wasn’t happy with the response, so she fired off another email.
“I never said that your goal should be to ‘help me get a good grade’. Rather, I politely asked why your media relations team does not respond to emails, which, consequently, decreases my chances of getting a good grade.
“But, forget about my individual situation; what about common courtesy, in general â€“ if you get a message from a client or customer, as an employee, isn’t it your job to return the call? That’s what I always thought. But I guess that’s not one of your goals.”
To which Jobs replied: “Nope. We have over 300 million users and we can’t respond to their requests unless they involve a problem of some kind. Sorry.”
Presumably fuming, Isaacs fired back another email to Jobs, saying she was indeed an Apple customer and that she did have a problem: she needed answers that only Apple’s media team could provide.
“Now, can they kindly respond to my request (my polite and friendly voice can be heard in the first five or 10 messages in their inbox). Please, I am on deadline,” she said.
The final reply from Jobs came back and it was a curt: “Please leave us alone.”
“Under no circumstances should a person who runs a company speak to a customer that way,” Isaacs said. “I’m just enraged and I want people to know this was done.”
The Sydney Morning Herald requested comment from Apple’s Australian public relations spokeswoman, Fiona Martin, and Jobs himself but no reply was forthcoming.
Meanwhile US blog Tech Crunch questioned the authenticity of the exchange, saying it appeared Isaacs was at the centre of “some shady internet fame-seeking business”.