I had a very similar issue as Colleen Sullivan, who wrote about being humiliated by a pharmacist.
I am a patient who tells the pharmacist everything. I feel this triggers better care and more of a “human” response. It’s not something I can see everyone being comfortable with, but I am proud to discuss my illnesses with anyone to raise general awareness.
I have interstitial cystitis, which is a very painful bladder disease. It can be embarrassing to discuss, but I refuse to be shamed by anyone. I also have fibromyalgia, which many even debate if it’s a real condition. I also have temporomandibular joint disorder (TMJ), irritable bowel syndrome, and gastro paresis.
I had surgery one week before my run in with the pharmacy. I was at the pharmacy to fill other scripts and discussed this surgery with both the tech and pharmacist. Two days later as my pain level increased, I called the surgeon and requested pain medication. Then I waited and waited for the prescription to be filled.
I checked with the pharmacy and they said they had nothing for me. I called the doctor back and they said go to the emergency room. At the ER they wrote me a rescue script for 8 tablets of oxycodone.
We went home and the next afternoon my husband went to our pharmacy at the Weis market, and asked if my surgeon had called anything in for me. He was told no, so he gave them my script for the 8 tablets. They advised him the printer was down and to go to another pharmacy. He did and they filled it.
On Monday, I called the surgeon to request an appointment and to ask why they hadn’t called in the script when they had said they would. They told me that a prescription for 30 hydrocodone had been called in Friday but it was cancelled by the pharmacist after my husband had brought “a duplicate prescription.” They said if I was looking for double scripts I was in the wrong place.
After hearing this, we went to the pharmacy and the pharmacist got into a heated discussion with my husband. The tech had looked at the script, not the pharmacist. That started a whole host of issues for me because the tech didn’t know the difference between oxycodone and hydrocodone.
There was no duplicate prescription — but the pharmacist called my doctor to have the script for hydrocodone cancelled.
If I had been given my prescription on Friday, I wouldn’t have needed rescue pain management from the ER at all. If they had filled it or even checked the computer on Saturday, my husband would have picked it up instead. But because they couldn’t be bothered, all these things went wrong.
My husband called the Weis pharmacy corporate line. The head of the pharmacy department was appalled that this had happened. She made the pharmacist call back and fix the issue. He called my specialist and they reinstated the script and had it sent to my new pharmacy, as I refused to stay with the old one after all this drama.
But when I went to the new pharmacy to get omeprazole for acid reflux, I was told that because of everything that happened – how did they even know? – they were told by my specialist not to fill “ANYTHING” prescribed by them or my family doctor.
So I can’t have my gastroenterologist, rheumatologist, urologist, orthopedist, or my neurologist prescribe anything now. I am apparently marked as a drug abuser and being punished as such.
I’m completely lost. This is causing huge stress which is making me hurt worse.
Before you trust a pharmacist, check to make sure they know what they are doing and that they are not just following blindly the word of a tech who has no more training then a cashier. It can greatly impact your life!
Tracy Crider lives in Chambersburg, Pennsylvania.
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The information in this column is not intended to be considered as professional medical advice, diagnosis or treatment. Only your doctor can do that! It is for informational purposes only and represent the author’s personal experiences and opinions alone. It does not inherently or expressly reflect the views, opinions and/or positions of National Pain Report or Microcast Media.