Chinese concierge honored as Carlson Hotels’ employee of the year

Chinese concierge honored as Carlson Hotels' employee of the year.

Carlson Hotels, a privately held, global hospitality and travel company, today announced that a senior concierge supervisor at the Radisson Blu Hotel Pudong Century Park in Shanghai, China was named their 2010 Global Employee of the Year at the company’s recent global hotel business conference in Washington, D.C.

Winstar Yang was recognized for his outstanding guest service performance that is synonymous with the Radisson® Yes I Can!(SM) service philosophy and 100 Percent Guest Satisfaction Guarantee. His triumph comes over nominations from Europe, Middle East and Africa and the Americas.

“I am extremely honored to be receiving this award recognition, and also very thankful for the development and growth opportunities that I have had since joining Carlson,” said Winstar Yang, the award recipient and senior concierge supervisor, Radisson Blu Hotel Pudong Century Park.

“Winstar joined the hotel as a trainee over three years ago and has since made a strong career progression as well as a remarkable difference to the guest experience at our hotel,” said Gerhard Fasching, general manager, Radisson Blu Hotel Pudong Century Park.

“This is a proud achievement for Carlson Hotels, Asia Pacific. Winstar has set the benchmark for guest satisfaction for all of us,” said Simon Barlow, president, Carlson Hotels, Asia Pacific.

Carlson is a privately held, global hospitality and travel company headquartered in Minneapolis, Minn. Carlson encompasses more than 1,070 hotels, including Radisson®, Country Inns & Suites By Carlson(SM), Park Inn® and Park Plaza®; more than 900 T.G.I. Friday’s® restaurants; and a majority stake in Carlson Wagonlit Travel®, the global leader in business travel management. Carlson operates in more than 150 countries and its brands employ about 150,000 people.

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Authored by: Sean McInnes

Sean excelled in English through high school, so it was only natural he should edit the school newspaper in his final year. He would write up sports results for his local newspaper. Now he writes news stories for